1 . Return and refund policy :

At Goldbrand.shop, we sell digital products (such as templates, themes, and resources). Due to the nature of digital goods, all sales are generally final – digital products cannot be “returned” once delivered. We do not offer refunds or returns for change of mind or other subjective reasons. However, we want you to be satisfied with your purchase, so we have outlined limited exceptions and our refund process below:

Incorrect or Duplicate Purchase: If you accidentally purchase the same item twice, please contact us. We will verify the duplicate order and issue a refund or credit for the duplicate charge.

Technical Issue with the Product: If you experience a persistent technical problem with the digital product (for example, the file is corrupted or cannot be accessed), first reach out to our support with details of the issue. We may provide assistance to resolve the problem. If the product is proven defective or unusable on our side, we can offer a replacement download or a refund in such cases.

Misrepresentation: In the rare event that a digital product you receive is significantly not as described (e.g. a promised feature is missing from the download), we will investigate. If we find that the product was misrepresented on our site, we will offer a suitable remedy such as an updated file or a refund.

We do not grant refunds in the following situations: (1) you simply change your mind or no longer need the product, (2) you found a similar product elsewhere after purchase, (3) you lack the necessary software or expertise to use the product, or (4) any reason beyond the exceptions stated above. We encourage you to review product details and requirements before purchasing.

EU/UK Customers: If you are a consumer in the European Union or United Kingdom, you may have a legal right to cancel a digital purchase within 14 days from the purchase date provided you have not yet downloaded or accessed the content. By purchasing our digital products, you agree that the download or access to the digital item may be made available immediately, and thereby you waive any statutory cancellation right once the download/access has begun (as permitted under EU law). If you have not downloaded the product and wish to exercise a cancellation within 14 days, please contact us to request a refund under those regulations.

Refund Process: To request an exception refund as outlined above, please contact us with your order information and a description of the issue. Approved refunds will be processed back to your original method of payment. Please note that all refund decisions are at our discretion after evaluating the claim, and any approved refund will be issued within a reasonable timeframe.

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted here. This policy does not affect your statutory rights under applicable law (such as your rights under consumer protection laws).

2. Terms of service :

Welcome to Goldbrand.shop. These Terms of Service (“Terms”) govern your access to and use of our website and the digital products we offer. By visiting our site or purchasing a product, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with these Terms, you should refrain from using our website or services.

1. Overview

This website is operated by Goldbrand (referred to as “we”, “us”, or “our”). Throughout the site and these Terms, the terms “you” or “user” refer to the customer, visitor, or end-user of our services. We provide an online platform (hosted on Shopify) through which we sell digital goods like website themes, templates, and other downloadable resources. These Terms apply to all users of the site, including without limitation customers, browsers, vendors, and contributors of content.

By using our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms, including any additional policies referenced herein (such as our Privacy Policy, Return Policy, etc.). If you are using the site on behalf of a business or organization, you represent that you have authority to bind them to these Terms.

We reserve the right to update or modify these Terms at any time. If we make changes, we will post the revised Terms on this page with a new “Last Updated” date. It is your responsibility to check this page periodically for updates. Your continued use of the site after changes constitutes acceptance of those changes.

2. Account and Eligibility

To purchase digital products or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information if it changes. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. If you are under 18, you may use the site only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a user has violated these Terms or is engaged in fraudulent or unlawful activity.

3. Digital Product License

When you purchase a digital product from Goldbrand.shop, you are not buying the intellectual property itself – rather, you are obtaining a license to use the product under certain conditions. Unless explicitly stated otherwise (e.g., some products might come with their own license terms), the following default license terms apply:

License Grant: We grant you a non-exclusive, non-transferable, single-user license to download and use the purchased digital product for your personal or business use. This means only you (or your business, if purchased on behalf of a business) may use the item. If the product is a theme or template for a platform (like Shopify), the license typically allows use on one store or project. Please purchase additional licenses if you need to use the product for multiple projects or clients.

Prohibited Uses: You may not redistribute, resell, lease, license, or sub-license the digital products to any third party. You also may not share the product files (or any modified versions) in any form, including uploading them to public websites or forums, whether for free or for profit, unless expressly permitted by a separate license. In short, products are for your use only – no unauthorized distribution is allowed.

Modifications: You are allowed to modify or customize the digital product for your own use (for example, you can edit a template to suit your needs). However, the restrictions above (no redistribution or reselling of the derivative work) still apply. You cannot claim the product (original or modified version) as your own work or remove any proprietary notices (like copyright statements) contained within the product files.

Ownership: All digital products remain the intellectual property of Goldbrand or our content licensors. Purchasing a product does not transfer ownership to you; it only gives you the rights as per this license to use the product. All content, logos, and materials on our site are protected by copyright and other intellectual property laws. Unauthorized copying or use of our products outside the licensed terms is a violation of these Terms and may constitute copyright infringement. We reserve the right to pursue legal action against unauthorized use or distribution of our digital assets.

4. Prices and Payments

All prices for products are listed on our website and are subject to change. We may modify prices or run promotions at any time. The price applicable to your purchase is the price at the time you complete checkout.

Prices are typically listed in [insert your currency, e.g. USD or EUR], unless otherwise indicated. If you are purchasing from another country, your financial institution may charge you with conversion fees or other bank charges – these are not our responsibility.

Payment is due at the time of order. We accept major credit cards and/or payment methods as indicated at checkout. Payments are processed securely through our payment processor. By submitting payment information, you represent that you have the legal right to use the payment method and authorize us (or our third-party processor) to charge the full order amount.

In the event of a payment issue (such as a chargeback or suspected fraud), we reserve the right to suspend access to the purchased digital product until the issue is resolved.

5. Delivery of Digital Products

Upon successful payment, your digital product will be made available to you. Typically, you will either receive a download link immediately on the order confirmation page and via email, or you will gain access to a member/download area on our site to retrieve your files. Delivery of digital goods is electronic, and no physical shipment is involved.

Most digital downloads from our store are delivered instantly or within minutes of purchase. You should receive an email receipt with the download link to the email address you provided at checkout. Please ensure that your email is entered correctly and check your spam/junk folder if you do not see the message. If you create an account, you can also find your purchased downloads in your account area.

If you encounter any issues with accessing or downloading your files (for example, broken link or incomplete download), please contact us and we will assist you to ensure you receive your product. We want to make sure you get what you paid for without hassle.

6. Refunds and Cancellations

Because of the digital nature of our products, all sales are final and our Return and Refund Policy (outlined above) will apply to any requests. In summary, we generally do not offer refunds once a digital product has been downloaded. Exceptions may be made under extraordinary circumstances (e.g., duplicate purchases, confirmed technical defects) as detailed in the policy. We encourage you to review product information carefully before purchasing, and contact us with any questions. By completing a purchase, you acknowledge and agree to this no-refund condition.

If you are an EU/UK customer eligible for a statutory withdrawal period and have not yet downloaded the product, you may request a cancellation within 14 days of purchase (see Return and Refund Policy for details).

We reserve the right to cancel an order if we suspect it is fraudulent or if the product was listed at an incorrect price due to error. In such cases, we will provide a full refund and will not be obligated to fulfill the erroneous order.

7. User Conduct and Acceptable Use

By using our site, you agree not to engage in any activities that:

Violate any laws or regulations, or infringe any third party’s rights (including intellectual property rights).

Attempt to gain unauthorized access to our services or data (e.g., hacking, password mining) or interfere with the proper working of the site.

Introduce any harmful or malicious code, such as viruses or malware.

Use our products or site content for any obscene, defamatory, or abusive purpose, nor to harass or harm others.

Circumvent or attempt to circumvent any usage restrictions or security measures we have in place, including license enforcement for digital products.

We reserve the right to terminate or restrict your access to the site and our services if you violate these rules or any other provision of these Terms. You may also be held responsible for any damages or losses incurred by us due to your violation (including legal fees and costs).

8. Warranty Disclaimer

All products and services provided by Goldbrand.shop are offered “as is” and “as available” without any warranties of any kind, either express or implied. We make no guarantee that our digital products will meet your specific requirements, achieve any intended results, or be error-free or compatible with all platforms.

To the fullest extent permitted by law, we disclaim any implied warranties including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the files will be uninterrupted, or free of errors, viruses, or other harmful components. While we have tested our products on standard configurations and platforms, the performance and outcome can depend on many factors, including your software environment and skill in using the product. You assume all responsibility for using the digital products.

If you encounter a bug or issue, we will make reasonable efforts to correct it (for example, by releasing an update or providing a workaround), but we do not guarantee that all issues can or will be resolved.

9. Limitation of Liability

In no event shall Goldbrand, its owners, directors, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our site or products. This includes, without limitation, damages for loss of profits, loss of data, business interruption, or other intangible losses (even if we have been advised of the possibility of such damages).

Our maximum aggregate liability for any claim arising from your purchase or use of our products shall not exceed the amount you paid us for that product. In other words, our total liability to you will never exceed the purchase price you paid for the product at issue. Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities, so portions of this section may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms is intended to exclude or limit any legal rights you have as a consumer that cannot be waived. For example, if applicable law in your jurisdiction provides certain warranties or remedies, these Terms do not override those; they operate to the extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless Goldbrand and its affiliates, officers, and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party. This means if your misuse of our site or products causes us harm or gets us involved in legal troubles, you may be responsible for the costs.

11. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions. By using this site, you consent to the jurisdiction of the courts of [Your Country/State] for resolving any disputes. If you are a consumer in the EU, you may additionally be protected by mandatory provisions of the law of your country of residence, and nothing in these Terms affects those rights.

12. Intellectual Property and Copyright Claims

All content on Goldbrand.shop, including text, graphics, logos, images, product descriptions, and downloadable products, is our property or the property of our content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You agree not to copy, distribute, display, or create derivative works from any part of our site or products except as explicitly allowed by the license or by prior written permission from us.

If you believe that any content on our website or any product sold through our site infringes your intellectual property rights (e.g., you find someone else’s work in our products), please notify us with the relevant information. We have procedures in place to respond to DMCA (Digital Millennium Copyright Act) takedown notices or similar intellectual property complaints, and we will promptly investigate and address issues of infringement.

13. Third-Party Services and Links

Our website may integrate or provide you access to third-party tools or services (such as payment processors, or embedded content hosted elsewhere). We have no control over these third-party services and cannot guarantee their performance or compliance. Any use by you of optional tools or visiting third-party links offered through the site is entirely at your own risk and discretion. We recommend that you review the terms and policies of any third-party service before using it.

14. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our site and destroying any downloaded products (along with any copies or installations of them in your possession) if you no longer agree with the terms of the license.

If in our sole judgment you fail to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice, and you will remain liable for any amounts due up to and including the date of termination. We may revoke your access to our services (including your account) accordingly.

Upon termination of these Terms (by either party), you must immediately stop using any materials obtained under these Terms and abide by the surviving license restrictions (meaning you can no longer use our products if your license is terminated due to breach).

15. Entire Agreement

These Terms of Service, along with any policies or operating rules expressly referenced and incorporated (such as the Privacy Policy and Refund Policy), constitute the entire agreement between you and Goldbrand.shop regarding your use of our service and products. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any earlier versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

16. Contact and Legal Notices

Questions about the Terms of Service should be sent to us at the contact information provided below. If you need to send any formal legal notices, you may do so to our mailing address (if provided) or email, and we will consider it received once confirmed.

Contact information:

If you have any questions about our products, policies, or need support, please contact us using the details below.

Business Name:

LUMUS GROUP LLC

Email:

support@goldbrand.shop

Phone:

+1 448 218 3793